Privacy Policy
Last Updated: May 2024
At RAO Tours & Safaris Ltd, we are committed to protecting your privacy. This policy explains how we collect and use your personal information when you use our website or book a tour with us.
1. Information We Collect
When you book a tour or make an inquiry, we may collect the following information:
- Full name and contact details (email, phone number).
- Passport details for park permits and domestic flights.
- Health information and dietary requirements to ensure your safety on treks.
- Payment information (processed securely through our payment gateways).
2. How We Use Your Information
We use your information primarily to:
- Process your booking and manage your itinerary.
- Communicate with you regarding your trip.
- Comply with local Tanzanian laws (e.g., park entry requirements).
- Improve our services based on your feedback.
3. Information Sharing
We do not sell your personal information. We only share it with third parties necessary to fulfill your booking, such as hotels, airlines, and national park authorities.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and access is limited to authorized personnel only.
5. Your Rights
You have the right to access, correct, or delete your personal information at any time. Please contact us at info@raotours.com for any data-related requests.